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Your Privacy Is Our Responsibility

Mama baje's Privacy Policy

Here you'll find full transparency on how your personal information is collected, stored, and kept secure on the mama baje platform.

Last updated: 1 January 2026
Table of Contents
1. Information Collection 2. Use of Information 3. Information Sharing 4. Cookies Policy 5. Data Retention 6. Security Measures 7. Your Rights 8. Third Parties 9. Policy Changes 10. Contact
mama baje's commitment: We never sell your personal data. Protecting your privacy is one of our highest priorities.
1

What Information We Collect

Mama baje collects certain information to provide you with a secure and personalized experience. We only collect what is genuinely necessary to operate the platform.

Directly Provided Information:

  • Full name, date of birth, and national ID number
  • Email address and mobile number
  • Residential Address
  • Payment information (mobile banking number)
  • Documents uploaded for identity verification

Automatically Collected Information:

  • IP Address & Device Type
  • Browser information and operating system
  • Platform activity logs and session data
  • Location Data (with permission)
  • Data collected via cookies and tracking technologies
2

How we use your information

Mama baje uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is stated below.

Purpose Description
Account Management Registration, Login & Profile Management
Identity Verification KYC Process & Age Verification
Transaction Processing Deposits, Withdrawals & Payment Processing
Customer Support Issue Resolution & Communication
Fraud Prevention Detecting and preventing suspicious activity
Legal Compliance Meeting Regulatory Requirements
Personalization Personalizing offers and experiences based on your preferences
3

Data Sharing Policy

Mama baje never sells your personal data or shares it with advertisers. However, information may be shared in specific circumstances:

  • Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket solely to process financial transactions.
  • Law Enforcement Authorities: Information may be disclosed to government authorities pursuant to a court order or valid legal process.
  • Security Partners: Limited information may be shared with trusted partners to detect fraud and ensure cybersecurity.
  • Business Transfer: If mama baje ever merges with another organization, users will be notified before any data is transferred.
Please Note: mama baje never sells your data to marketing agencies or advertising networks.
4

Cookies & Tracking Technologies

Mama baje uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

  • Essential Cookies: To maintain login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
  • Functional Cookies: To remember your preferences, such as language and theme settings.
  • Analytics Cookies: For monitoring and improving platform performance. These are optional.

You can disable optional cookies through your browser settings, though doing so may limit certain features.

5

Data Retention Period

Mama baje does not retain your information longer than necessary. That said, certain data must be kept for a defined period to meet legal and regulatory requirements.

  • Active Account Data: For as long as your account remains active.
  • Transaction History: 5 years from the date of the last transaction.
  • KYC Documents: 5 years after account closure.
  • Support Conversations: 2 years from the date of last contact.
  • Cookies Data: Up to 13 months.
Data Deletion Request: Once the designated retention period has passed, you may request that your data be deleted. However, data held due to legal obligations may not be eligible for removal.
6

Security Measures

Mama baje follows the highest industry security standards to keep your data safe. Our security infrastructure is continuously updated.

  • 256-bit SSL/TLS encryption is applied to all data transmissions.
  • Stored sensitive data is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA) is available.
  • Regular security audits and penetration testing are conducted.
  • Data access is strictly controlled — only authorized staff can access the information they need.
  • A 24/7 security monitoring system is active at all times.
Security Breach: In the event of a data security breach that puts your information at risk, mama baje will notify you within 72 hours.
7

Your Rights

You have specific rights over your personal data on mama baje. You can exercise these rights by contacting us at any time.

Right to Access
The right to view what information mama baje holds about you.
Right to Rectification
The right to correct any inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to restrict the processing of your data in certain circumstances.
Right to Data Portability
The right to receive your data in a structured, portable format.
Right to Object
The right to object to your data being used for specific purposes.
8

Third-Party Services

Mama baje uses a number of trusted third-party services to operate the platform. These service providers are held to the same strict privacy standards as mama baje.

  • Payment Gateway: Mobile Pay, Nagad, and Rocket only receive the information strictly necessary to process transactions.
  • KYC Verification Services: Licensed verification services are used for identity verification.
  • Cloud Storage: Data is stored on secure, encrypted cloud servers.
  • Customer Support Software: Software used to operate live chat.

Mama baje has a Data Processing Agreement (DPA) in place with all third-party service providers.

9

Privacy Policy Updates

Mama baje may update this Privacy Policy when necessary. We will always notify users in advance of any changes.

  • For significant changes, a notification will be sent to your registered email address.
  • The date of any change will be noted under the "Last Updated" section at the top of the page.
  • Continuing to use the platform after any changes take effect will be considered acceptance of the updated policy.
10

Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to mama baje's Data Privacy Team:

  • Email: privacy@mamabaje.com
  • Live Chat: Available 24/7, typically responds within 5 minutes
  • General Support: support@mamabaje.com

We aim to process all privacy-related requests within 30 days.

Why mama baje's Privacy Trustworthy

The technologies and policies we use to protect your information

End-to-End Encryption

All data transmissions on mama baje are encrypted with 256-bit SSL, keeping your information fully protected from the moment it's sent to the moment it's stored.

No Data Sales

Mama baje never sells your personal data to third parties. This is a core principle we don't compromise on.

Regular Security Audits

Mama baje's systems are regularly audited by independent security experts. Any vulnerabilities identified are resolved promptly.

Limited Access Controls

Mama baje staff can only access the information required for their specific role. Access beyond that is strictly restricted.

Minimum Retention Period

Mama baje does not retain your data longer than necessary. Once the designated retention period expires, data is automatically deleted.

Adherence to International Standards

Mama baje operates in accordance with international data protection standards. Your information is safeguarded to world-class levels.

To protect your privacy mama baje's Commitment

Before registering on an online betting platform, most people have one natural question — will my personal information be safe? mama baje takes this question very seriously. Because we know that without your trust, mama baje cannot survive.

Mama baje's privacy policy has one simple goal — to let you play with peace of mind. You have every right to know where your name, number, address, or payment details are going. And ensuring that right is our responsibility.

Many sites treat their privacy policy as a legal formality. mama baje doesn't see it that way. For us, it's a living document that's actively followed every day. Every member of our team is trained in data protection — and that training is refreshed regularly.

Mama baje believes privacy isn't just about keeping data hidden — it's about giving you full control. You have the right to know what information is being collected, why it's being collected, and where it goes. You also have the right to request its deletion or correction at any time.

If you have any questions about mama baje's privacy policy, please reach out to our support team directly. No question is too small, and no concern will be dismissed.

To learn more, visit our Terms & Conditions and Responsible Gaming Please read this page as well.

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